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FAQs
- Are they the same Sunglasses I get from the high street?
- How soon will I receive my Sunglasses?
- How do I know if the goods I order are in stock?
- Who Does Your Credit Card Processing?
- My Credit Card statement has Accuity Ltd on it, is this correct?
- Why have I received an email asking for certain details?
- Are they the same Sunglasses I get from the high street?
- Yes, we only sell genuine branded sunglasses supplied from Official UK Distributors.
- How soon will I receive my Sunglasses?
- Over 90% of orders are despatched within 48 hours of receiving your order. Orders for special sunglasses are usually despatched within 5-10 days.
- How do I know if the goods I order are in stock?
- All sunglasses online, unless stated are in stock. On the rare occasion the goods are temporarily out of stock or we double sell an item, a back order will be placed with our suppliers which will take 5-10 days. If the goods are still unavailable you will be notified by email where an exchange, upgrade or refund will be offered.
- Who Does Your Credit Card Processing?
- We use one of the worlds largest companies, PAYPOINT to process our Credit Cards on the Web, We have found them to be the safest & most secure method.
- My Credit Card statement has Accuity Ltd on it, is this correct?
- Yes, www.directsunglasses.co.uk is a division of Accuity Ltd.
- Why have I received an email asking for certain details?
- Occasionally we have to make further checks on orders, especially when an incorrect address is entered as the registered card address. This does not mean there is anything wrong with your order and/or your credit/debit card; however they are designed to protect against fraud.
